Last updated May 6, 2025
This Privacy Notice for Singlepoint Healthcare Inc. (doing business as Singlepoint Healthcare) (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you access, visit, or otherwise use our website at https://www.SinglepointHC.com or any other website of ours that links to this Privacy Notice, as well as any features, functionality or webforms on such websites (collectively, the “Website”).
As used in this Privacy Notice, “personal information” means any information relating to an identified or identifiable natural person.
This Privacy Notice does not apply to protected health information (“PHI”) (including information you provide to a Singlepoint facility while being treated as a patient of that facility) which is subject to privacy regulations published under the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). The Website is not designed for the collection of PHI. We do not knowingly collect PHI through the Website, and you should not submit PHI through the Website. If you believe you have inadvertently submitted PHI through the Website, please contact us as soon as possible.
Lastly, please note that the Website may link to or otherwise provide you with access to other products, services, and websites (including those maintained or operated by third parties) (collectively, “Other Offerings”), and your access and use of Other Offerings may be subject to additional or different terms, including different privacy policies. Before using any Other Offering, you should review its privacy policy and other applicable terms.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use the Website. If you still have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice:
What personal information do we process? When you visit, use, or navigate our Website, we may process personal information depending on how you interact with the Website, the choices you make, and the features you use.
Do we process any sensitive personal information? Some types of personal information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not knowingly process sensitive personal information, and you should not submit sensitive information through the Website.
Do we collect any personal information from third parties? We do not collect any personal information from third parties.
How do we process your personal information? We process your personal information to provide, improve, and administer our Website, communicate with you, for security and fraud prevention, and to comply with law. We may also process your personal information for other purposes with your consent. We process your personal information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share personal information in specific situations and with specific third parties.
How do we keep your personal information safe? We use commercially reasonable technical, physical, and administrative processes and procedures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise these rights? The easiest way to exercise your rights under applicable privacy laws is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data privacy laws. See the section titled: HOW CAN YOU CONTACT US ABOUT THIS NOTICE? for our contact information.
1. WHAT PERSONAL INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us through our Website.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with the Website, the choices you make, and the features you use. The personal information we collect may include the following:
- Names;
- Phone numbers;
- Email addresses; or
- Other relevant information that you provide when contacting us.
Sensitive Information. We do not collect sensitive personal information unless you voluntarily submit it to us. You should not submit sensitive personal information through our Website.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some personal information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our Website.
We automatically collect certain personal information when you visit, use, or navigate the Website. This personal information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information. This personal information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
Like many businesses, we also collect personal information through cookies and similar technologies.
The personal information we collect includes:
- Log and Usage Data. Log and usage data is Website-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
2. HOW DO WE PROCESS YOUR PERSONAL INFORMATION?
In Short: We process your personal information to provide, improve, and administer our Website, communicate with you, for security and fraud prevention, and to comply with law. We may also process your personal information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Website, including:
- To provide you with access to the Website. We may process your personal information in order to allow you to access the Website.
- To respond to user inquiries/offer support to users. We may process your personal information to respond to your inquiries and solve any potential issues you might have with the Website.
- To send information to you. We may process your personal information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To evaluate and improve our Website, services, products, marketing, and your experience. We may process your personal information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Website services, products, marketing, and your experience.
- To identify usage trends. We may process personal information about how you use our Website so we can improve the Website and our services.
- To provide support. We may process personal information to provide support in connection with your use of the Website.
- To personalize your experience. We may process personal information to personalize the Website and other services for you.
- To comply with our legal obligations. We may process your personal information to comply with our legal obligations, respond to legal requests, investigate potential prohibited or illegal activities, and exercise, establish, or defend our legal rights.
Additionally, we may use the personal information we collect to create aggregate information, such as de-identified statistics and other performance information related to the Website. This aggregate information will not identify you personally, and we may use such information in a number of ways, including research, analytics, improving our Website and any other legally permissible purposes.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share personal information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
- Business Purposes. We process and disclose your personal information to the extent reasonably necessary to fulfill your requests and meet our legitimate business and legal objectives.
- Business Transfers. We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets or equity, financing, or acquisition of all or a portion of our business to another company.
- Service Providers. We may share your personal information with subcontractors or service providers in order for them to support us in providing services to you (including third parties that help us operate, provide, improve, integrate, customize, and market our Website or that provide us with marketing communications, email delivery, business operations, and payment processing).
- Parents and Affiliates. We may share or transfer your personal information to our parent company, subsidiaries and affiliates, joint venturers or other companies under common control with us for internal business purposes and, as needed, in order to fulfill your requests.
- Fraud Protection. We may share or transfer your personal information in order to protect us against fraud or to protect our rights or the rights of other users of the Website or the public.
- Governmental, Regulatory, and Public Authorities. We may disclose your personal information only as permitted or if required to do so by government and law enforcement authorities. We disclose personal information in matters involving claims of personal or public safety, or in litigation. This may include disclosure of your personal information to allow us to pursue remedies or to limit the damages we may sustain. We may also use or disclose your personal information to enforce our terms and conditions, to protect our operations or those of any of our affiliates, to prevent misuse of our Website, or to protect our rights, privacy, safety or property and/or that of our affiliates, you, or others.
- Other Third Parties. We will disclose your personal information to other third parties at your direction or with your consent.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your personal information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather personal information when you interact with our Website. Some on line tracking technologies help us maintain the security of our Website, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Website for analytics and advertising, including to help manage and display advertisements, or to tailor advertisements to your interests (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Website.
To the extent these online tracking technologies are deemed to be a “sale”/”sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies as further described below.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
We may share your personal information with Google Analytics to track and analyze the use of the Website. To opt out of being tracked by Google Analytics across the Website, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will store your personal information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR PERSONAL INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of physical, administrative and technical security measures.
We have implemented commercially reasonable physical, administrative, and technical security measures designed to protect the security of the personal information we process. However, despite our safeguards and efforts to secure your personal information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your personal information. Despite our efforts to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
7. DO WE COLLECT PERSONAL INFORMATION FROM MINORS?
In Short: We do not knowingly collect personal information from or market to children under 18 years of age.
We do not knowingly collect, solicit personal information from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Website, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been inadvertently collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any personal information we may have collected from children under age 18, please contact us at [email protected].
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may withdraw consent to process personal information you have provided to us at any time. Additionally, depending on your country, province or state of residence you may have additional rights, including the right to review or change personal information we have collected about you at any time.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section titled “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Additionally, withdrawing your consent to process your personal information may affect our ability to make the Website and all its features or services available to you.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. For more information regarding how we utilize cookies and similar technologies, please visit our Cookie Policy.
If you have questions or comments about your privacy rights, you may email us at [email protected].
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently (including before you use the Website) to be informed of how we are protecting your information.
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by calling toll-free at (833) 928-8812.
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE PERSONAL INFORMATION WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. If you believe these rights apply to you, then please submit a data subject access request by emailing us at [email protected], by calling toll-free at (833) 928-8812, or by visiting https://www.SinglepointHC.com/contact/.
